Do ship outside of the US?
Because we have decided to use Amazon FBA, products can only be fulfilled to backers in the US at their current cost. If you reside outside of US, please contact support so that we quote you the updated shipping cost.
Last updated: November 08, 2017 12:02
Why are there Shipping Fees?
As you know, this is a new product that you and others have helped bring to life. With that comes a lot of unknowns. We recently performed a shipping test for Cold Brew on Tap, and the unit actually BROKE during the test.
Due to this, we've decided to implement careful packaging (with extra materials) for each unit before shipping it to you guys. Due to this, we need to now include a small charge to cover the increase of shipping/handling fees.
We're really sorry about this, we were not expecting the shipping/handling costs to increase. But, we figured it was better to do this, then to have many backers receive broken units.
We really appreciate your support and understanding!
Last updated: November 16, 2017 11:25
What day will my card be charged for any upgrades & add on's
Saturday November 25th, 2017
Last updated: November 22, 2017 12:54
When is the estimated shipping date of my products?
November 30th, 2017
Last updated: November 22, 2017 12:55
Referral Program Members
This is a special tier for those individuals that previously participated in our pre-launch referral campaign on Kickstarter. These individuals have previously been manually added to Backerkit by our team.
Because they each referred a minimum of 10 confirmed people, they will receive on free cold brew on tap.
However, these individuals will need to cover the shipping costs, which is set at $10 for shipping in the United States. Which is a great value considering that everyone else got them for $49 plus shipping.
Last updated: November 24, 2017 10:29
When will I receive my pledge?
In an effort to save time we split our one big Amazon shipment into three smaller shipments so that Amazon could receive them more efficiently and get them to you as quickly as possible.
We learned that shipping was delayed by a few days. So, in an effort to get your Cold Brew on Taps to you on time all shipments will receive expedited shipping and are estimated to arrive at your home between December 15th - December 20th.
Last updated: December 07, 2017 14:11
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.